Refund policy
Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you do not like. We understand the difficulties of shopping online and are committed to providing top-notch service so you can feel confident shopping with us.
Returns
We accept returns for both defective and non-defective products.
To be eligible for a return, your item must be in new condition and returned within 7 days of delivery. Items must be unused, unworn, and in the same condition that you received them.
Returns are accepted by mail only.
Customers are responsible for the cost of the return shipping label. We do not charge any restocking fees.
Exchanges
We accept exchanges within 7 days of delivery, as long as the item is in new, unused condition.
To request an exchange, please contact us at info@glamarashop.com.
Non-Returnable Items
Several types of goods are exempt from being returned. We do not accept returns on intimate items, undergarments, sanitary goods, hazardous materials, flammable liquids, or gases.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected.
If your refund is approved, it will be processed within 7 days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our support team at info@glamarashop.com within 48 hours of delivery.
If you do not report the damage within this 48-hour period, we may not be able to honor your claim. We use the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
How to Start a Return
To start a return, please email us at:
Please include your order number, the reason for your return, and any relevant photos if the item is damaged or defective.
Feedback
We would love to hear your feedback, questions, or concerns. Please feel free to email us at info@glamarashop.com and let us know how we are doing. We take your feedback seriously and are always striving to improve.